Success Story - Global Outsourcer

Overview

We are a leading global provider of analytics-driven, technology-enabled services that puts customer engagement at the core of business success. The Company offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for Global 1000 clients and their customers.

From strategic consulting to operational execution, ours 41,000+ employees support over 50 languages and deliver results for clients in the automotive, communications and media, financial services, government, healthcare, technology, transportation and retail industries.

Business
Challenge

  • Candidate assessment delivery cost was way expensive.
  • Other Vendor’s platform was inflexible, and took forever to release new tests.
  • System availability was poor and did not support global customers’ requirements.
  • Test validation and test content customization was not possible.

Cityon's
Solution

  • Design a solution that would meet AIR’s specific requirements.
  • Continue to support their legacy system while the new one was being built.
  • Design and build a system with high reliability, performance and availability.

Client's
Benefit

  • Reduce the cost of assessment delivery by 35%
  • New tests can be released in 8 hours instead of 3 weeks.
  • 99.99% availability
  • Multi-language support.